What customers say

We wanted a builder that would take responsibility end to end and that is what they did. Excavation, form work, concrete shell, beadcrete interior, pool equipment, tiling all done to the highest of standards. It only took 13 weeks from breaking ground to filling the pool and each group of tradies that arrived onsite were a class above any we have dealt with before. As with any build there were things along the way that needed to discussed and the managers assigned to our build made sure we got what we needed and wanted. With so many horror stories out there on building today I can highly recommend Crystal if you want an experience that is professional, first class and at the top of the industry.

Good ppl and great service, competitive on pricing. From the outset from conception to completion, they have a great team.

We have built with Crystal Pools twice and both times we have been met with professional, efficient and friendly staff. From the initial plans to excavation to pool delivery, we cannot fault the process and in every step, our site supervisors have been upfront and helpful with advise.

We haven’t hesitated to recommend Crystal Pools to our family and friends. We walk away from our transaction with Crystal Pools, not only with beautiful, well-constructed pools, but with people who know their craft and in the business of making families happy with their end product.

I’m a happy owner of a Crystal Pool. Thanks to the team who delivered what was promised. The pool looks good it works well and it has transformed our back yard. Thanks Mick for making it your personal mission to have me and my wife happy . We will always talk highly of CRYSTAL POOLS.

Crystal Pools was fantastic and we are so happy with how our pool has turned up! From start to end everything was really clear. Jesse in particular, our project manager, was gold and a wealth of knowledge!

Very professional and organised company. Like most industries through the current time, things were delayed and we understood that. Once the relevant trades did their thing it all worked like clock work. The end result was a fantastic looking and functioning pool in what was a difficult spot. Jessie and his team were amazing throughout and I would highly recommend.

From day one they were professional, courteous and patient. I think having the right, experienced project manager organising the build of your pool is very important. Jesse was incredible and if you can have him you won’t be disappointed. He made so many excellent suggestions that we hadn’t thought of. Furthermore he was always willing to answer many questions, regardless of how busy he was. In general a really positive experience with this company and I wouldn’t hesitate to recommend them.

We had a very positive experience with Crystal Pools starting with the sales person being very knowledgeable and having some great ideas for pool placement & design followed by high quality pool construction. Ours was a reasonably tight space and very close to our house but nothing major went wrong. If anything minor did go wrong, they were very quick to fix it with no fuss. Their after care service has also been excellent when we had 1 light stop working. Very very happy with our pool, thank you.

We enjoyed the entire Crystal Pools process from sales to hand-over. Steve was informative, patient and flexible during the sales process. Our project manager was Jesse and he was great. We were building during COVID but always felt informed, everything possible was being done to finish the build, and that Jesse had our best interests and quality at front of mind. Jesse provided a lot of ideas/ recommendations which we hadn’t considered, but graciously received. Thanks to all involved.

Crystal pools was amazing. Our pool looks wonderful all staff were professional and fantastic with communication. I would highly recommend going with Crystal Pools to build your brand new pool. A special shout out to Sam who went above and beyond to ensure we had a good understanding of what was happening to the very end.

Highly recommended Crystal Pools, you rock!
Dawson thankyou very much for being upfront with everything that is involved in detail with what it takes to build a pool, you were spot on! When one of the owners are pegging your pool you know you can’t go wrong! Thank you mick for your guidance you made all the difference, we really appreciate it, thank you!

Thank you again Crystal Pools for your recent work on our new pool.
For anyone out there looking around for the right company to trust, we can save you the looking around; Crystal Pools are the company to go with! From start to finish they were flawless and we now have our dream family home and pool which went off without a hitch.
The marketing material provided to us was top-notch, the other suppliers didn’t even come close.
Tony our sales rep answered all of our engineering and technical questions (and there were a lot as I’m an engineer). He wasn’t pushy, made the extra time and effort for our questions and decisions and didn’t make the crucial ethical sales mistake in putting the other companies down. The sales process involved a lot of predetermined engineering measures to ensure the structural integrity of the pool which clearly have been learnt and developed over decades of experience. This allowed them to accurately cost everything via spreadsheet spot on with no hidden costs. All additional costs to be arranged by us were communicated clearly allowing us to budget correctly.
The office admin and accounts were all professional to deal with, friendly and on time with communications and ongoing correspondence.
Our project manager Tony whom we dealt with the most out of all was excellent, he became like a close friend and welcomed member of the family during the build, an absolute legend! He coordinated the trades well and confirmed ahead with us and all of the trades were friendly and happy to be working for Crystal Pools. This validated our gut decision to go with Crystal Pools.
When you’re deciding to go with a company, think of the quality a happy tradesman will be putting into their job. Quality company=quality work!
10/10 all around, can’t wait to jump in!

I have just finished having a small cantilevered pool installed off my veranda by Crystal. I was quite nervous, to begin with as it was quite a challenging site, and also an engineering challenge. I need not have worried at all. The team were excellent, attentive to every detail. I could not be happier with the end result, it looks beautiful and added so much value to my home. Needless to say, I have been swimming every day. Thank you Crystal, I love it.

We would like to write to you to thank you for the speedy completion of our pool…we would also like to mention how professional all the trade people were and each one did an excellent job.

Really happy customer and have recommended you to a neighbour who is doing a reno and new pool. Big thanks to the ever professional and patient Jess.

Crystal Pools was highly recommended by many of our friends who had used them to install their pools. We love what Crystal has done with our new pool and can’t wait to enjoy our first full summer using it. Our pool is such a feature of our property and having such an amazing pool now has definitely added value to our property.

We have built with Crystal Pools twice and both times we have been met with professional, efficient and friendly staff. From the initial plans to excavation to pool delivery, we cannot fault the process and in every step, our Site Supervisors have been upfront and helpful with advise. A very special mention to David Moss who has been our initial contact for both builds; a knowledgeable and patient man who gave us lots of options and advise, and who kept us to our budget. Also to Nathan Lyons, our Site Supervisor (second build), who went above and beyond to cater for our pool build, who was always a phone call away to answer some of our silly questions and overall just a top bloke who was friendly and easy to talk to.

We haven’t hesitated to recommend Crystal Pools to our family and friends. We walk away from our transaction with Crystal Pools, not only with beautiful, well-constructed pools, but with people who know their craft and in the business of making families happy with their end product.

Thank you Crystal Pools!

Honest, genuine, professional, delivery over and above in service! Thank you to Ray Crawford – what and honest, genuine person he is. Thank you also to Narelle who has been so so helpful and never made me feel like a pain. I LOVE MY POOL and the experience Crystal Pools provided.

Jess was very professional, informative, and helpful. He provided top customer service. The tradesmen were also very professional and had good customer service. Crystal Pools, you should be proud! Well done.

After gathering many quotes we decided on crystal pools and I’m so glad we did. The end product is beautiful and we haven’t had any issues at all so far. Can’t fault the workmanship and how easy the process was as we were very nervous never building anything before. Would highly recommend crystal pools! Thanks again for our dream pool!

Great service, professionalism and thoroughness. Ray Crawford is a wonderful ambassador for you guys and Matt Baird was very thorough and professional. Both guys are credit to you and all other staff were hard working, courteous and punctual. Our swimming pool looks wonderful!

Betty and I would like to thank Crystal Pools for supplying us with a really excellent pool… The quality of the workmanship of all the tradesman was of the highest level and all done with a friendly and cheerful attitude.…We would especially like to thank Tony for his patience and thorough control of all phases of the building and his advise over council problems and final handover.

Fantastic experience! I researched so many companies to build our pool after so many bad stories i had heard. I am so glad that i chose Crystal pools. We managed to achieve our dream concrete pool for similar amount to a fibreglass one we almost purchased. So happy we contacted Crystal. Every member of staff i dealt with went above and beyond, especially Jess our supervisor who was excellent and kept us up to date with everything. Dont go anywhere else. Thank you Crystal Pools!

A big thank you for making the process of building a concrete pool so enjoyable. The process was very smooth from start to finish with it taking less than 3 months from our first progress payment … a beautiful well designed pool. One that was so enjoyable to be part of the building process.

I never imagined that I would actually find myself enjoying this experience, but I am so glad to say that Michael made it a joy, simple and fun…within minutes and a few phone calls later, Michael had offered me solutions/ideas, and helped put my mind at ease.… I just wanted to say that I sincerely hope that the Management at Crystal Pools, fully appreciate what a valuable person they have in someone like Michael as I find him a true rarity in today’s world.

Crystal Pools have been great from start to finish. A friend referred me and I’m thankful she did. There were no hidden costs, my supervisors Nathan and Mick were so helpful in coordinating with our house builder to make sure levels and connection points were correct from the start, they were easy to reach whenever I had a question, trades showed up as scheduled and works were always carried out in the timeframes provided to me. I have built three homes and out of every trade I’ve ever engaged, you guys have been the best to deal with. I have and will continue to recommended Crystal Pools. Looking forward to Summer 19/20 so we can finally jump in!

I’m thrilled with our new pool! Other builders I had onsite throughout the construction of the pool were also impressed with the process & outcome. Mick Harkness (our construction supervisor) was very helpful, gave good advice and was very patient answering my many questions! Everybody that I dealt with were very professional and respectful and people turned up to do what was planned on time.

Crystal Pools was so understanding of our stretched out building process. Andy has been fabulous in educating us novice pool owners. The pool looks fabulous!

I would recommend any customer to go with Crystal Pools.
Matt the supervisor has been great and he has been very helpful.

We want to say thank you for all the people who work in this project. And also we really want to give our big thanks to David Moss and Mick Harkness. Without them we couldn’t achieve this goal, they always guide us for the best.

We were extremely happy with the build process and especially Nathan the project manager. He was on top of all the contractors and communicated with us every step of the way. Thanks Nathan! Star performer!

Thank you for organising the Insurance Certificate so promptly. I would like to say how delighted we have been with our pool. It has given us a lot of pleasure plus it is extremely easy to maintain. The staff at Crystal Pools who worked on it were always very obliging and considerate to me both during and after completion of the pool when I needed to ask questions. So just a big thank you to everyone before we hand it on to another lot of happy customers for sure.

Crystal Pools are an exceptional quality and knowledgeable pool builder. We are very pleased with the end result. The construction supervisor and office were very easy to deal with and any changes along the way were no problem at all. It was good to work with Crystal Pools on our landscaping project. It is pleasing to work with people that are proud of their jobs and want to make the customer happy. Well done!

Matt Baird and all his contractors were professional, courteous and in control of the entire process. Very impressive. I enjoyed the process with Matt. He always managed my expectations, and gave me a heads up at every new phase. Plus he is a super nice guy to boot!
Regards
Lisa

I wanted to thank John for going out of his way to get our pool completed for my birthday. He was here Christmas Day to ensure the pool had filled and to show us how the filter etc works. We just couldn’t believe it….he ended up sharing Christmas brunch with my family and that made it really special to have him there and share our food and cheer with a stranger on what is meant to be a special day of sharing and caring. Our neighbours couldn’t believe it when they saw the Crystal Pools vehicle in our drive on Christmas morning…he was the talk of the neighborhood!

Our Crystal Pools built backyard pool is great. It is easy to maintain and was built to suit our needs and the lay of the land. Our kids are excited about the warmer weather again as it means they will be back in every day. I have been really impressed with the quality of the build but also the support and follow up we continue to receive a few years down the track.

We felt we must write and commend Alex who was extremely helpful, kept us informed at all times, and was mindful of our property and garden. The project was completed 4 weeks ago but Alex popped in, out of the blue this Saturday checking everything was okay, that we were happy with the job, and if we needed him for anything. Someone who cares about their work and their clients to this extent is a real rarity these days, so we felt we must commend him to you as being a very important and special representative of your company.

When you decide to have a pool built there are lots of things to consider in selecting your builder. Cost is one of them but quality, reputation, professionalism and friendliness are all important too!
You are basically inviting a whole bunch of people into your property over at least 6 months to complete the pool build.
Crystal Pools absolutely excelled in every aspect of our project from initial phone contact, through planning, paperwork, options selection, onsite management and final handover!
We have now been enjoying our Crystal Pool for 15 months and our second hot Sydney summer!
It has continued to perform perfectly and we have nothing but praise for the whole Crystal Pools Team!
After reading this review, we hope you are convinced to at least give them the opportunity to quote for your new pool as we know you won’t be dissappointed.

Mick came today to show us how to use the robot cleaner and finalise final hand over tasks, I just want to drop a note to say thank you and your whole operation team (including Mick of course) for the fantastic job they have done. The pool was completed in time just before Christmas, so our family and guests could enjoy Christmas in the pool. Crystal Pools have built a beautiful pool and we have received a lot of positive comments from friends on the quality and finish of the pool.

A job well done by the entire Crystal team, led by an extremely capable project manager, Mick Harkness. Mick provided invaluable advice which assured a fabulous result.

I would like head office to know that Jess our pool construction/site manger was professional in every way in regards to the construction of the pool and after, responding to a couple of recent call made with a few of question.
Jess is prompt, courteous and at all times showed respect to your property. He is and should be considered an asset to the company, I wish some of my staff had the same attitude.
From the signing of the contract to the handing over of the pool Crystal Pools and its contractors and office staff have been great.
We love our pool and have recommended Crystal to several friends considering getting a pool.

Thank you again.
John, Michelle and the girls

We absolutely love our new pool. And our builder said that Crystal pools were faultless from the beginning of the build through to its completion and we would have no hesitation in recommending their services to anyone

It is fair to say that the build of our house took much longer than had expected. However, Crystal Pools was very understanding of the issues we had faced with our house build and where flexible in assist us with timelines for completing our pool. Every time we dealt with them they were professional and very helpful.

From start to finish Crystal Pools have one of the best customer service staff with a vast experience and knowledge of their products.

Thank you, from my family and I, we are very happy with the results.

We had been talking with Ray from Crystal for a number of years and were very impressed with how knowledgeable he was. Although we had also been talking with other pool companies, we felt most comfortable with Ray and the Crystal process.
We couldn’t have been happier with our construction supervisor Jesse Taylor – he was always available to answer questions, come to site if required and provided us with great advice. Jesse went out of his way to ensure we had our pool is as quickly as possible.
The other trades recommended by Jess were competitively priced and very knowledgeable – we felt reassured that we had the right people involved who had a history of working with Crystal and knew the “process”. We have and will definitely recommend Ray, Jess and Crystal Pools.

I wanted to congratulate Crystal Pools on providing such a professional and comprehensive service. My wife and I are very happy with the outcome, the pool is beautiful and we are pleased with the design advice we received all the way through the process.

Our experience started with Ray our sales person. Ray did a great job of listening to what we wanted and adjusting the quote accordingly. He explained the reasons behind the price difference between Crystal and other pool builders very well, to the extent where we agreed to purchase through Crystal though it was the most expensive quote (also the most comprehensive quote and I can now see how the other builders would have been the same price or more in the end).

Our build supervisor did a phenomenal job. He provided timely and expert advice throughout the building process to ensure we got the pool we wanted (often at a time we still didn’t know what we wanted yet, he was very patient and knowledgeable). He also did an amazing job of ensuring that each step of the process flowed into the next with minimal or no time between to slow things down. He gave us consistent and timely updates so that we knew what was going on, how long it would take, and what we could expect from it. He made the entire process enjoyable and exciting for us.

Thank you for the experience. I often hear of home renovation or pool installation nightmares, but I can only describe ours as enjoyable and exciting (especially for the kids who loved watching the entire job).

Quality, great service & value for money. Your company built us a great pool and we absolutely love it! My wife and I (and our 3 kiddies as well) would like to express our gratitude for a truly wonderful pool you have built for us. The quality of the work & on-time delivery of the project exceeded all our expectations and we are delighted with the result. Our special thanks goes to the most wonderful project manager Mick Harkness who did a fantastic job driving his entire team towards the great outcome. He was a dream project manager to have, constantly providing us with the right advice, accommodating all our good ideas but talking us patiently out of bad ones. Every subcontractor he introduced to us completed the job to the highest standard and we are truly grateful for his expertise and efforts. He is a real asset to your company & we are more than happy to recommend his services to anyone who is considering building a top quality pool.

Overall we were very happy both with the pool and with the contractors we dealt with. I’ve only held off filling in this survey because we are still awaiting the final DA sign-off as we’re waiting on a water tank . . . but it appears that is still a way off, so I don’t want to keep you waiting any longer for this.

We love the pool and are excited that we’ll be able to entertain and keep the kids cool when next Summer comes along.
Many thanks to all of you for your great work.

Pool was finished mid December 2018, such a smooth process, the process was explained to us clearly, Jess our project manager gave us many great suggestions in regards to the pool that we took into consideration , and they worked out very well! The kids love the pool, I love the pool! I would highly recommend Crystal Pools to anyone. One very happy customer.

It was a good experience constructing my first pool with Crystal pool

I would like to thank you and your staff, Mick and Leanne mainly for their efforts and co-operation during the installation of the in ground pool at my residence. The timing and achievement for the project met my wishes, and I thank you all for that sincerely.

100% professionalism from you and your team at Crystal. Be very proud of the standards you set on behalf of Crystal Pools.

Crystal have just completed are new pool, the process was easy and on budget. Tony was the sales man we met with and listened to what we wanted, then we got handed over to our supervisor Nathan who also listened and went above and beyond with the work carried out. We will def recommend crystal to anyone building a pool. Thanks guys.

As a first time novice pool owners, Carmen and I chose Crystal Pools to construct our pool and we are 100% satisfied! Thanks to Ray who was true to his word, providing advice & quotes with delivery as explained. We never felt pressured and were given the time to review our pool changes and finishes quoted until we were ready. Bill the construction supervisor was professional, communicated with us at each stage of construction right until completion and handover.

Our pool was constructed in 1965. We were dreading having the pool renovate; the disruption of the home etc. Quite the opposite! A very pleasant experience and we are delighted with the pool. Crystal Pools were efficient at each phase of construction and had it completed so quickly.

All the people working for Crystal directly, and any of their suppliers, couldn’t have been nicer. We were guided through the process with no surprises and we were informed along the way with regards to time-frames, costs and when recommended supplier help was provided. Our calls were always answered, and advice was good. Our brilliant supervisor, Mick Harkness, is simply the best pool guy in the business!

Your team helped take a lot of worry out of the three months while our back yard was being transformed.

It was nice to catch up with you after all this time. What a pleasant surprise to find that Crystal were still interested in a pool they built 14 years ago.
Your advice ,expertise and concern were invaluable. No wonder Crystal continue to be the leaders in their field.

Ours was a long and drawn out process due to planning issues, the geography of the pool site and additional structural problems in relation the deck next to the pool, which needed substantional piering to secure.
When confronted by these issues, I could not have been happier with the professional advice and expertese demonstrated by Matt Baird, and his team.
Matt took on every challenge in a very professional and measured way, bringing in additional expertise when needed to assess larger structural issues.
I had total faith in him, and appreciated his non nonsense approach, and straightforward advice laying out the issues, the solutions and where appropiate the cost implications.
He is an absolute ambassador for Crystal Pools.
The main frustration in the final stages of the build came from some of the contractors.
While i could not fault their work, i felt for Matt as they were telling him they would start on a certain time or day….then simply not turning up.
It was at times exasperating for me, and difficult for Matt.
However, the finish and quality of the build was superb.
I could have gone cheaper, but believe you pay for what you get in life.
And with Mattt and Crystal, we got the best.

When we built our first pool through Crystal, we had a journey with many ups and downs. From initially choosing Crystal Pools as our pool construction company, to weather issues, to unforeseen variations, we were ultimately delivered a pool which ticked all our boxes.
This is what ultimately brought us back to Crystal for our second pool. A massive massive thank you to David Moss for taking his time to put a package together for us the second time around, he is a truly knowledgeable and an expert within his field. Next Nathan Lyons our Supervisor and his team, Nathan has gone above and beyond and taken away any bad experiences we had prior, his attention to detail, customer quality and service, respectfulness and honesty are extremely rare traits to find. Building our dream home has been a very expensive and stressful experience, of all trade interactions and points within our build, Nathan and the team have been the easiest and least stressful part. We couldn’t be more happier with the end result so much so a 9pm dip was a must the day it was filled. As a return customer I highly recommend Crystal Pools if you want your dreams built to reality. A+++ Crystal Thank you.

From the minute we met our Salesman David Moss we knew we were in good hands his vast knowledge of the industry gave us so much peace of mind and confidence, he was able to help us design the best pool for our small space, in addition to this he told us about all the add on bits that normally come during and after construction this saved us from all the surprise experiences. Mick H. was our construction Manager he has been nothing but exceptional his customer service is great he returns your calls everytime and the assistance was great.
We have had some horrible experiences with building our house but thankfully buildings pool was easy. We are ever so grateful to Crystal Pools for their professionalism and Service.
Bring on the summers.

Mick was direct and dependable – everything that you want from a supervisor!! We valued his advice and appreciated his service including the handover. The pool looks great – we would recommend Crystal Pools to our friends.

Crystal Pools knew what they were doing when they came to quote us for our pool. There was no pressure put on us to decide immediately so it was nice to be able to take our time with such a big decision. They were very flexible and inexpensive compared to other companies and they made sure all ideas that we liked were considered and really ensured we were happy.

From start to finish we were dealing with people who were helpful and easy to deal with, your sub-contractors also gave us timely and professional assistance and advice. Organized. Professional. Understanding.

Fantastic company, pool and workmanship. Highly recommended. No dramas and was built better than I was expecting. A++
This is my second pool build and I so wish I used Crystal Pools the first time too.

From our first meeting we felt at ease and knew Crystal Pools would be part of our journey in building our pool. We live in a duplex with tight and limited access and from our first visit Dawson assured us that this would not be an issue and he was right. From the check in phone calls from Dawson to Ray’s project management we could not have asked for a better combination.

Not having any building experience ourselves, it was the honesty and handy tips along the way that made this journey easier. Knowing the costs involved up front meant that we didn¹t have any surprises at the end but still gave us the flexibility to make changes along the way. We must also commend the service and the workmanship from the various trades and the recommended suppliers.

A lot can be learnt from the customer service Crystal provided. At all times we knew what was happening and what was coming up next. Any questions were answered by either Dawson or Ray and not once did they make us feel as though the phone call was unnecessary.

Now at the end of our build, we look out into our backyard and have the pool we envisioned from the beginning. Dawson and Ray have helped us achieve our dream of giving our little girls their very own pool.

We received a few quotes, but the man who came to us from Crystal Pools was what made our decision in the end. He was genuine and honest and we felt we could trust Crystal Pools from our experience with him. The pool definitely has a wow factor, people are blown away when they first see it. I would classify Crystal Pools as a Master Builder for sure.

I am a chartered consulting engineer with 40 years experience in construction. Crystal Pools installed my pool in 2011. It was an exceptionally challenging construction on a very complex sloping site. I consider Crystal Pools construction and post construction services to be excellent and second to none. I would suggest that to save time, money and distress, hire Crystal Pools and just let them get on with it. Never forget that hiring based on price alone is a train wreck waiting to happen.

Team at Crystal Pools from start to finish were very professional and easy to deal with. We are extremely pleased with our pool and would highly recommend them to anyone.

We have had a smooth relationship with Crystal and enjoyed all the services,from piering and shot crete work to the cleansiness of Michael the renderer,John the tiler and Tim the runabout. Jess was very informative from start to finish and we are delighted with the result.
If I had to build again I would use a border tile to highlight the step areas.The only issue I see in the future is with the rubber seal om the filter,although its not leaking it may cause concern in years to come.Thanks very much Crystal Pools. regards David Martin

Our experience in dealing with Crystal Pools was highly professional. Our foreman Mick was responsive, organised, knowledgeable, honest and exceptionally capable.
The quality of all trades on site was of a very high standard and all were approachable, professional, tidy and trustworthy.
We were kept informed at all times during the build process and now have a beautiful pool we will enjoy for many years.

Thankyou!

Thanks Steve for all your help in getting us the best possible pool for our location, the upgrade of the interior was well worth it. Much thanks. Mick Harkness our pool supervisor was fantastic. We appreciate all his hard work and time to get our pool completed on time. He was easy to deal with and we enjoyed having him on the job. He is an asset to your company.

Crystal Pools were professional, helpful and trustworthy. Our swimming pool took over 12 months to build as we were building a new house at the same time. The process near completion was time critical and Andy Day always kept us up to date & communicated the next step.